Cancellations:

You the buyer may cancel your transaction at any time prior to midnight of the 3rd day after the first payment is made. After the three-day period, all program, consulting, and coaching fees are non-refundable. If using a credit card to process payment, there is a 3% surcharge added to the transaction. No refunds will be issued, and all payments must be made on or before the scheduled due date. A 15% interest rate will be accrued on all payments that are 10 days late and coaching & consulting calls will cease immediately until your payment is up to date. No make-up calls will be provided, and you will still be responsible for monies owned for your contract. Under no other circumstances can the program fee be “paused”, suspended, or discontinued. We are committed to providing all participants with a positive experience. Thus, Company may, at its sole discretion limit, suspend, or terminate your participation in any of its programs, live, virtually, recorded, social media-based or digital without refund or forgiveness of remaining payments if you become disruptive or difficult to work with, disparage the Company in any form, or do not make your payments for the program on time.

Guarantee:

You acknowledge that you own your own results and understand that you are ultimately responsible for the actions you take without any obligation to Company. The Company provides a 100% money-back guarantee if after one year of signing up and you don’t achieve the goals you established. This guarantee will be provided if you show that you paid for the program on time, did the work, show up for your calls on time, were actively engaged in accomplishing the work, and make every effort to succeed. Any requests for refunds will not be made after 12 months and 30 days.

Purchases and Payments:

We accept the following forms of payment: Visa, Mastercard, American Express, Discover, PayPal, and major Wallet providers. The buyer agrees to provide current, complete, and accurate purchase and account information for all purchases. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in U.S. dollars. You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.

Representations:

We have made every effort to accurately represent Program services and its potential. The testimonials and examples used are not intended to represent or guarantee that anyone will achieve the same or similar results. Each individual’s success depends on many factors. Each individual’s success depends on many factors, including his or her background, dedication, desire, and motivation. By signing below, you acknowledge that, as with any business endeavor, there is an inherent risk of loss of capital and there is no guarantee that you will earn any money as a result of or your participation in the Program services.

Refunds:

Eligibility for Refunds: Requests for a refund must be made within the timeframes mentioned above. To be eligible for a refund, please ensure that:
• The request for a refund is made within 395 (12 months and 30 days) days of the purchase date.
• The product/service has not been fully utilized or consumed (if applicable).
• You have proof of purchase (e.g., order number, receipt, or confirmation email).
• You have provided proof that you show that you paid for the program on time, did the work, show up for your calls on time, were actively engaged in accomplishing the work, and make every effort to succeed.

Non-Refundable Items: Certain types of goods/services are exempt from being returned or refunded:
• Digital products once they have been downloaded or accessed.
• Services that have been fully rendered or partially used.
• Promotional items or special offers that are marked as non-refundable.

Process for Refunds: To initiate a refund, please contact our customer service team at info@vincerem.com with the following details:
• Order number
• Reason for the refund request
• Any supporting documentation (if applicable)

Partial Refunds In certain situations, only partial refunds are granted (if applicable):
• Any item/service that is partially used.
• Situations where the customer has violated the terms of service or engaged in misuse.
• Partial refunds will be considered based on the time, best effort made by the buyer during the purchase period, and timing of the request.

Refund Method: Once your refund request is approved, we will process your refund using the original payment method. Please note:
• It may take 90 days or more for the refund to be reflected in your account, depending on your payment provider.
• If the payment was made via credit/debit card, the refund must be processed back to the same card.

Refunds must be processed back to the same credit or debit card used for the original purchase due to legal, security, and fraud prevention reasons. Here’s why: 1. Legal Compliance: Payment processors and financial institutions often require that refunds be returned to the original payment method to comply with laws and regulations aimed at preventing money laundering and fraud.
2. Fraud Prevention: Returning funds to the original payment method helps prevent fraudulent activities. If refunds could be processed to different accounts, it could open avenues for fraudulent transactions, such as someone using a stolen card to make a purchase and then requesting the refund to a different account.
3. Security: Processing refunds back to the original payment card ensures that the funds are returned to the rightful owner. This reduces the risk of refunds being misdirected or stolen, which could happen if the refund were issued to a different card or account.
4. Simplified Accounting: Returning refunds to the same payment method simplifies the reconciliation process for both the merchant and the customer. It ensures that the financial records accurately reflect the reversal of the original transaction, making it easier to track and audit.
5. Customer Protection: Refunds to the original payment method protect the customer by ensuring they get their money back in the way they paid, maintaining transparency and fairness in the transaction process.

Changes to the Refund Policy: We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be posted on this page with an updated date.

Contact Us: In order to resolve a complaint regarding the Site or our Programs or to receive further information please contact us at: info@vincerem.com Phone: 317-698-6727 www.vincerem.com

© 2024 Vincerem, LLC. Proprietary and Confidential Information. Unauthorized distribution prohibited. All rights reserved. This policy was created November 2019 and updated Jan 2024.